Sales Assistant

2 weeks ago

London, United Kingdom The Electric Bike Shop Full time

Whether it be for the weekday commute or weekend pursuits, our customers have very different preferences. What they all have in common is a genuine excitement when they’re presented with their cycling products & you are looked upon not just as a representative of The Electric Bike Shop, but a cycling know-it-all.

The Electric Bike Shop is looking for a full-time Bike Builder / Sales Assistant to join our expanding team.

**YOUR RESPONSIBILITIES.**
- **Build bikes with care & to the highest standard**:

- Locate boxed bike & inspect for faults prior to assembly.
- Assemble & set up bikes correctly, ensuring the correct torque setting, within the set time frame.
- Have knowledge of & comply with British standards.
- Complete new bike checklist.
- Ensure bike pack / manual is supplied correctly. Store keys and charger with number coded to bike.
- Carry out basic repairs such as punctures & conduct the 6 week free of charge (FOC) & safety checks.
- Fit accessories such as locks or lights as required.
- Correctly prepare bikes for internal transfer and home delivery.
- **Offer great customer service & demonstrate exceptional technical knowledge**:

- Carry out pre delivery inspections (PDI).
- Have an understanding of Interim and Full services so you can inform customers accurately.
- Answer calls & resolve customer enquiries.
- Book in services as required.
- Deal with technical queries from customers & colleagues alike. Offer advice on accessories & suggest alternatives where appropriate.

**THE SKILLS & BEHAVIOURS THAT MAKE IT ALL HAPPEN.**
- A good level of technical bike building knowledge & an understanding of how to gain further information as required.
- Experience in a prior sales assistance role.
- An interest in cycling & an enthusiasm about the products we sell.
- Fantastic organisation skills with the ability to prioritise important & time dependant tasks.
- Acute safety awareness of the use of machinery & tools.
- Able to problem solve.
- Patient & helpful towards customers & colleagues who will always have lots of questions.
- Support with the replenishment of shop floor stock through the number of bike builds you produce.
- Dispose of all packaging responsibly, recycling where possible.

**Company Benefits**:

- Competitive salary.
- Company pension.
- Generous staff purchase scheme.
- Lifestyle savings and discounts.
- 32 days holiday including Bank Holidays (pro-rata for part-time).
- Healthcare scheme and assistance programme.

**Hours**:37.5 hours per week across Tuesday - Saturday.

**Expected start date**:ASAP.

**Job Types**:Full-time. Permanent.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Day shift

Application question(s):

- In a short sentence, where does cycling fit in your world?

**Experience**:

- sales retail: 1 year (required)
- cycling industry: 1 year (preferred)

Work Location: In person

Reference ID: BATTERSEASBB2

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