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CRM Lead

2 weeks ago

London, United Kingdom Morgan Hunt Full time

Morgan Hunt is working with a leading public sector organisation to recruit a CRM Lead on a 12 month Fixed Term Contract (Maternity Cover).

The Role:

- Develop digital customer relationship management strategy and approach to manage existing relationships and develop new customers within the British, international travel industry and other stakeholders.
- Collaborate with industry and stakeholder facing teams to develop and deliver B2B CRM strategy and processes, as well as action plans for customer acquisition, engagement and retention.
- Provide the environment and culture to enable staff across the business to develop and share an in-depth understanding of our customers and our customer interactions
- Provide the operational support required to deliver and optimise the organisational stakeholder strategy which determines the focus of CRM activity.
- Develop and facilitate complex cross-functional internal relationships and, where appropriate, external partnership relationships to ensure agreed objectives and KPI's are delivered/maintained.
- Lead and develop the CRM team through a matrix management structure, working closely with CRM Senior Digital Product Manager (Digital Department) and the CRM second line support team (IT Department).
- Introduce new technology/processes and help colleagues embrace and adopt new technology and ways of thinking about technology.
- Determination of budgetary allocations within the department.
- Develops, manages and reviews the annual CRM budgets with Digital Product Manager.
- Proven experience in developing and delivering CRM strategies for a business.
- Strong stakeholder management skills.
- Proficient in MS word and PowerPoint for the purpose of creating both verbally and visually engaging reports and presentations for CRM management, collaborating personnel, and key stakeholders.
- Strong matrix management experience up to Director level.
- Proven experience leading a team.
- Change management experience (desirable).
- Familiar with the UK tourism industry with political awareness of how arms-length bodies function (desirable).
- Experience in global working (desirable).

Details:

- 12 month FTC (Maternity Cover)
- Up to 60,000 dependent on experience
- Remote role - travel may be required into London for meetings when required
- The right to work in the UK - no sponsorship can be provided

For more information about the role, please apply.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.