Client Solutions Executive

1 week ago

London, United Kingdom Samsung Electronics Full time

**Position Summary**

ESBO (European Service Business Organisation) is responsible for identifying, valuating and determining new opportunities within the digital media and advertising industry with the goal of creating scalable services and businesses on top of the global footprint of European Samsung Smart TVs. The team is working to bring value for partners, advertisers, and agencies through its unique insights into TV viewership in the shifting media landscape

We are a rapidly growing team working to build a unique, world class advertising organisation with a steadfast focus delivering real results to

customers

Having won AdAge Best Places to Work Award 2020, we are looking for a person who likes early stage opportunities and would like to join a

rapidly growing team to help define the next chapter within a nascent hyper growth advertising business.

**Role and Responsibilities**

The Smart TV Client Solutions Executive is responsible for delivering exceptional customer service for our advertising partners and helping to grow the client base for the Samsung Ads European business across all our ad products, be they TV, Mobile or Desktop.

This person is central to building relationships with our advertisers, will be a source of product knowledge, and help Sales Managers present Samsung’s cutting edge marketing solutions to senior executives at major brands and their agencies.

Your Key Responsibilities:

- Be a resource for sales, helping to advise on marketing strategies and to optimise campaigns, maximising the benefits of the Samsung Ads platform
- Provide outstanding client service throughout the sales and post sales process, responding quickly to requests and troubleshooting issues
- Manage each phase of every campaign efficiently and transparently keeping sales and the client updated
- Using the wealth of data available to provide best in class post campaign analysis to clients with take-outs and recommendations
- Supporting the Client Solutions team, building audiences and generating media plans

**Skills and Qualifications**

To be successful, you will possess the following skills and attributes:

- Experience in account management capacity at a media or technology company with experience in TV advertising, digital media, and/or advertising platforms.
- Understanding of digital media and the online advertising industry.
- Independent, self-starter; comfortable with ambiguity, and resilient. Able to work independently
- Strong communication skills and the ability to manage client relationships
- Superior analytical skills to provide campaign insights to internal and external audiences
- Comfortable with both PowerPoint and Excel

**What does success look like?**

The success of our business to date has been driven by our customer centric approach, with success ultimately measured by our client retention.

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