Admissions Team Leader

1 week ago


Manchester, United Kingdom LEGOLAND Discovery Centre Full time

Roles & Responsibilities:
Calling all cool creators Want to work in the ultimate indoor LEGO® playground? We have a bricktastic opportunity for a guest focused Admissions Team Leader to help create the most inspirational and outstanding visitor experiences here at LEGOLAND Discovery Centre Manchester

First and foremost, you will be passionate about welcoming fellow playmakers, capturing the attention of families and children. You’ll be working on the front-line in our admissions area, welcoming and greeting guests, managing queues and guest flow, coordinating large groups, as well as selling experiences, guides, and other products.

You’ll support the Commercial Manager with the daily running of the department. This means supporting with guest complaints and anything that gets in the way of a smooth operation, finding solutions and getting things back on track. In addition to this, helping to mentor and train the commercial team in effective sales techniques, cash handling procedures and profit protection principles to drive revenue.

This role is fixed term for 10 months, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience:

- Previous experience in a ticketing or front-of-house environment
- Team leader experience (desirable)
- Have experience of ticketing systems
- Someone who is able to role-model what great customer service looks like
- Have passion and bring a friendly, confident personality

**Benefits**:
Alongside helping to spread happiness and cheer to all our explorers, you’ll also receive:

- Monthly bonus scheme based on customer service targets
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets

Pay Range: GBP £23,000.00/Yr.



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