Facilities Coordinator
2 weeks ago
**About Us**
Sunrise Facilities Management is a trusted provider of comprehensive facilities management solutions. We pride ourselves on delivering high-quality services tailored to meet our clients' needs. As part of our growth, we are seeking a dedicated Finance Assistant to join our dynamic team.
**Job Purpose**
**Key Responsibilities**
- Respond to client enquiries for repairs via our Computer Aided Facilities Management (CAFM) sytsem and by telephone
- Booking in and scheduling plannned maintenance visits
- Manage contractors via our CAFM system and by telephone
- Troubleshoot maintenance and repair issues, workign with our technical team
- Working with our CAFM system to manage work flows and processes
- Hold regular client meetings over inperson or over Teams
**Skills and Experience**
**Essential**
- Worked on our fast passed FM Help Desk
- Good problem solver with common sense and logical appraoch to challenges
- Strong customer service skills & experience
- Excellent communication and a confident manner
- Ability to work calmy under pressure at all times
- Strong and confident personality and ability to creat excellent relationships internally and externally
- Ability to be present in the offices 9am to 5pm Monday to Friday with an option for 1 day a week working from home. Work 1 Saturday in 6 with a day off in lieu (moving to 1 in 8 as we expand)
- Ability to be on call out of hours 1 week in 6 (moving to 1 week in 8 as we expand)
**Desirable**
- Worked on a property related sector
- Wokred in Healthcare on Maintenance Management
- Worked in Hard FM
Pay: £26,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer support: 2 years (required)
- FM Help Desk: 2 years (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
**Location**:
- Chester, Cheshire (required)
Work Location: In person
Application deadline: 04/01/2025
Reference ID: Help Desk Nov 24
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