Customer Support Officer
1 week ago
**Job Title**:Customer Support Officer/Administrator
**Hours**:9:00am - 5:00pm (five days over six on a flexible rota basis)
**Salary**:£20,500 plus company bonus (circa £24,500pa)
**Location**:Head Office at Stapeley, Nantwich Cheshire CW5 7JW
**GET SATISFACTION FROM HELPING PEOPLE KEEP THEIR INDEPENDENCE**
Ableworld UK is the leading Mobility and Stairlift Retailer in the country. We have reached this position by our ethical approach to our customers and employees and by providing excellent customer service. Ableworld formed in 2000 and has grown to be the leading retailer within the field. We have 39 stores, also a strong franchise brand which spreads the length of the UK.
Due to our continued expansion, Ableworld is looking for an exceptional Customer Support Officer / Administrator within our Engineer Support Team, based at Head Office in Nantwich.
**Duties will include**:
- Liaising with engineers to receive regular updates of all work carried out
- Contact with Suppliers for spare part prices, ordering these parts and liaising with customers on lead times and prices
- Providing telephone helpline support and basic self-help fault finding, prior to an engineer’s visit
- Planning engineers’ diaries and all appointments realistically and accurately
- Communicating and coordinating with internal departments
- Keeping accurate records of the above actions with our user-friendly computer systems
**Key skills - you will need to**:
- Be a committed and enthusiastic member of the Ableworld team
- Have good communication skills both verbally and written
- Have strong listening skills with an ability to understand our customers’ needs
- Be able to think creatively with good problem-solving skills
- Be able to multitask effectively
- Be comfortable with basic Microsoft systems such as Excel, Word and Outlook
- Be flexible and able to use your initiative with a high attention to detail and accuracy
A DBS check will be required for which Ableworld will meet the cost.
**Employee Benefits**
- 5.6 weeks paid holiday per year including bank and public holiday allowance increasing with length of service
- Birthday off
- Contributable company pension scheme
- 20% store discount
- 24/7 confidential counselling and advice line
- Company events
- Cycle to work scheme
- Free parking
**Next steps**:
**Salary**: £20,500.00-£24,500.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Nantwich: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: CL/ADMIN
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