Software Product Analyst

We are searching for an **Software Product Analyst** someone who is going to help improve the quality of our clients new and existing software solution implementations.

You will responsible for ensuring that the software maintains and strengthens its market position through the effective management of customer issues and feedback. You will be responsible for tracking, analysing and reporting these issues to deliver improvedcustomer satisfaction and a better product.

You will be responsible for providing a second line technical support service to customers and colleagues ensuring that technical issues are resolved within agreed timescales and SLA's.

As a Product Analyst, you will help to manage and improve the quality of new and existing system implementations, driving customer and user satisfaction.

You will be working on one of our customers leading clinical solutions, a product that provides comprehensive, independent information on medications, both during and after implementation.

Specifically, you'll manage the delivery of system solution implementations with new channel partners and support customers from a technical and product perspective, ensuring they're getting the very best out of our products.

You will be supporting the creation and delivery of account plans; you'll drive end user value by adopting the latest solution features and enhancements by channel partners.

You'll maintain systems to track by reporting and building on customer feedback, supporting the resolution of product bugs and delivering service enhancements.

Additionally, you'll work alongside colleagues to address and resolve customer queries.

**About You**

To join our client as a Product Analyst, you will need**:

- Experience in a customer-facing and/or analytical support role**
**- Great time-management and organisational skills**
**- A logical mindset and strong problem-solving abilities**
**- The willingness to build a strong rapport with internal and stakeholders**
**- SQL skills**

**Bonus Experience**

To be considered for this opportunity you must have good experience of working in a customer facing technical or analytical role. You will be logical, analytical and a problem solver - you will need good Data Analysis skills as well as good time managementabilities.

You will work closely with technical and non-technical people and therefore must be an excellent communicator.

On a day to day basis you will communicating with external customers, internal Product Managers, Product Architects and Software Developers to resolve customer issues and software problems.

Although you do not need to be a Software Developer to secure this role you will need to have a technical and analytical background and an understanding/knowledge of a mixture of some of the following:
-**:

- Data Analysis
- Excel****:

- Software Solutions**:

- CRM**:

- 2nd Line Support**:

- SLAs
***:

- SQL & SQL Query Development
- SQL Server (RDBMS)
- .NET API / ASP.NET Web API**
**Our client also offers extensive benefits, including a very good pension, healthcare, flexible working hours, hybrid working options (predomintaely remote), professional development, training, free parking and a very good holiday allowance.

**Please note, this role is initially available on a 24-month fixed-term contract basis and comes with a real possibility of securing a permanent role during or after the contract completes.**

Other organisations may call this role, Product Support Analyst, Product Support Executive, Technical Support Analyst, Product Onboarding & Implementation Analyst, Trend & Insight Analyst, Product Support Engineer, Business Analyst, or Insight Analyst.

Bowerford Associates Limited is acting as an Employment Business in relation to this vacancy.