Stock Administrator

Are you ready to be part of a dynamic, innovative, and growing team? Cleveland Group (Hire & Sales) Limited, the UK’s leading supplier of high-quality shipping containers, anti-vandal units and modular buildings and we are on the lookout for passionate and driven individuals to join us in shaping the future of our sector. Whether it’s helping clients find their perfect storage solution, collaborating on creative container conversions, or ensuring seamless logistics, every role at Cleveland Group (Hire & Sales) Limited contributes to delivering exceptional service and making an impact. At Cleveland Group (Hire & Sales) Limited, we pride ourselves on fostering a supportive, fast-paced work environment where your ideas are valued, and your career can thrive. If you’re ready to embrace new challenges and be part of a company that’s always moving forward, we want to hear from you **Purpose of the Role** The Stock Administrator plays a vital role in supporting the stock management process by ensuring accurate stock tracking, timely reporting, and seamless administrative support. The role involves liaising with both internal and external stakeholders to maintain high service levels, embodying a proactive “Cleveland Can” attitude, and providing effective solutions to stock and hire-related queries. **Key Responsibilities** - Analyse stock reports, match container numbers to sales and hire orders, and input this data into MCS Software to prepare accurate invoices. - Review weekly stock reports and off-hire reports, ensuring timely communication of data to relevant stakeholders. - Assess container damage effectively and make informed decisions regarding necessary repairs, managing the process from initial evaluation through to completion. This includes raising purchase orders and liaising with relevant suppliers as required." - Communicate with third party depots organise the collection of units and managing their booking in/out to support full traceability. - Address and resolve internal and external customer queries regarding stock and hire matters, escalating more complex issues when required. - Demonstrate the ability to work effectively both independently and collaboratively within a team environment, consistently meeting strict deadlines. - Consistently reflect the 'Cleveland Can' value through a proactive, problem-solving approach and by maintaining a high standard of work. - Note: This list is not exhaustive, and additional responsibilities may be required as part of the role._ **Key Skills and Competencies** - Strong communication skills, both verbal and written - Excellent customer service orientation - High level of administrative accuracy and attention to detail - Strong interpersonal skills and a collaborative mindset - Exceptional organisational and time management abilities - Proficiency in relevant software (e.g., MCS, Microsoft, Excel) **Key Objectives / Performance Indicators** - Accurate assignment of container numbers to all relevant sales and hire orders - Timely and accurate production and distribution of required stock and hire reports - Delivery of excellent customer service with prompt resolution of issues and clear communication - Demonstration of a “Cleveland Can” attitude in daily tasks and team collaboration We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees. Pay: From £26,500.00 per year **Benefits**: - Company events - Company pension - Cycle to work scheme - Enhanced maternity leave - Enhanced paternity leave - Free parking - Life insurance - Private medical insurance Ability to commute/relocate: - Stockton-on-Tees, TS18 3TX: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer service: 1 year (required) - Administrative: 1 year (required) Work Location: In person