Hotel Night Receptionist

1 week ago

Sheffield, United Kingdom Best Western Sheffield City Full time

**Overview**
We are seeking a friendly and professional Hotel Receptionist to join our nights team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. This position requires a strong commitment to hospitality and the ability to handle various tasks efficiently in a fast-paced environment.

This is a full time role working 10.45pm to 7.15am, 5 days from 7.

**Duties**
- Ensuring that all guests experience an outstanding level of service during out-of-hours.
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
- Engage, build and develop relationships with late check-in guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation.
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience.
- Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast.
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback.
- Following SOPs to ensure consistent hospitality for all guests.
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests.
- Process and receive telephone or walk-in reservations accurately
- Keeping up to date with the hotel’s sales strategy and promotions, passing on leads to the sales team.
- Preparing and cooking menu items from the 24-hour menu, which will include food preparation, cooking, inventory management and maintaining cleanliness and organisation in the kitchen.
- Complying with Food Hygiene regulations.
- Serving guests in the bar
- Cleaning public areas
- Complying with legislative and safety regulations.
- Completing all training to timescales and looking for ways to develop your skills and experience.
- Looking for ways to deliver continuous improvements to guest experience.

**Skills**
- Strong phone etiquette and communication skills are essential for effective guest interaction.
- Previous experience in guest services or hospitality within a hotel setting is an advantage.
- A friendly demeanor with a passion for providing excellent customer service is crucial.
- Ability to remain calm under pressure while managing multiple tasks efficiently.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry

Pay: £25,396.80 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Night shift

**Language**:

- Fluent English (required)

Work Location: In person

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