Banking Operations Officer

1 week ago

City of London, United Kingdom MARKET TALENT Full time

Prestigious banking brand is seeking individual to support branch operations in performing day to day banking tasks, as well as provide support to the branch manager & relationship managers in fulfilling their needs & requirements.
- Customer service with clients - Provide support and troubleshooting for any operational queries to anyone who requires.
- Answering calls for the RM's if they are not available to answer and assisting the client's needs.
- Renewals, opening, closing, operating a locker.
- Cash operations
- Deposits, withdrawals, ordering liquidity, Cash collection/pick up. End of day cash up procedure to make sure credit/debits are correctly done.
- Cheque lodgement
- Due Diligence performed on cheques received in branch, either in post or in person.
- Payment requests
- Call back processed, relevant RM's to sign off the transfer and then dispatched to remittance.
- Compliance monitoring
- Looking after Moorgate compliance entries and keeping them at absolute minimum with maximum information received from client/RM.
- Liaising with other departments
- CAM - account maintenance issues (web login/secure key/dormancy lift/changes to account etc)
- Treasury - front office for deals taking place for clients, back office for time /e-deposit issues, new TD's, maturity & breaking of time deposits also.
- Account Opening
- On-boarding new customers along with the bank's policy with documents / forms required. Core processing of account opening, maintenances and customer instructions. KYC also conducted for all new customers.
- MIS
- Maintain the customer service query log / Tracker, update MIS and ad hock data analysis as and when required.

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