Contract Compliance, Business Support and Accuracy

**Details**:
**Reference number**:

- 230841**Salary**:

- £30,734**Grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DVLA - Operations and Customer Service Directorate - Casework and Enforcement Group**Type of role**:

- Administration / Corporate Support
- Debt Management
- Operational Delivery
- Procurement and Contracts Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SwanseaAbout the job

**Summary**:
Do you have experience of contract management?

Are you someone who enjoys working collaboratively with different business areas?

Would you like a role where you’ll be supporting the delivery of critical services?

If so, we'd love to hear from you

**Job description**:
This is a multifaceted role where you will be responsible for managing the Agency’s debt collection contract, ensuring key targets are delivered. You will work in conjunction with the contractor to resolve any issues encountered, building positive working relationships, and gaining commercial exposure.

You will also provide support and specialist advice to operational areas and other DVLA business areas, including complaint handling, accuracy assessments and compiling responses to Freedom of Information requests (FOI), Subject Access Requests (SAR) and data erasure requests.

This is an important role within DVLA where you can take pride in delivering lost revenue for the Agency as well as setting key standards of delivery for your colleagues via Operating Instructions and guidelines.

**Responsibilities**:
Key accountabilities of the role include:

- Supporting the achievement of targets by:

- Monitoring contract performance and driving compliance within the contract
- Primary contact/lead for day-to-day interaction with contractual counterpart
- Registered file management and compliance
- Reviewing and advising on current procedures to drive continuous contractual improvement
- Improving/maintaining contractual quality standards, efficiency, and effectiveness
- Developing and implementing business change processes
- Testing and daily maintenance of systems
- Accuracy, Complaint, FOI, SAR and Erasure requests
- Keeping up to date with changes by collaborating closely with other units, agencies and outside organisations.
- Developing effective relationships between internal and external stakeholders.
- Collating, monitoring, and interpreting statistical information, providing reports and recommendations where necessary

For an in-depth insight into the role please refer to the Role Profile.

This role may require occasional travel across the UK, for example to attend supplier meetings and carry out audits. This could occur approximately once a quarter.

**About You**

We would love someone to join us who can build rapport quickly with key people both internally and externally with outstanding stakeholder management skills. Excellent communication is pivotal to this role with the ability to influence and challenge when required at all levels.

We will look for you to promote collaborative ways of working amongst your team and stakeholders driving a continuous improvement culture.

You also have a keen eye for detail and have a passion for delivering service objectives with professional excellence, expertise and efficiency.

**We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have 6 staff network groups run by staff to support their colleagues: Freedom (LGBT), Ability (Disabilities), Gender Equality, Unity (Ethnicity), Mental Health Network and Carers Support Network.**

**About Operational Delivery Profession**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles/or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’_._

This role will require you to work on-site at one of our designated offices.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 6 months.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Leadership
- Working Together

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you w