HR Shared Service Advisor

Are you looking for your next opportunity within HR? Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer to the above is ‘yes’ then Wickes is the place for you

Wickes are a digitally led, service enabled organisation with a project in every home.

We’re looking for an HR Shared Services Advisor to join our team in Northampton. This is a great opportunity if you’d like to build on your existing knowledge of HR, or perhaps you come from a customer service background, used to dealing with calls and have an interest in entering an HR role.

**Key Accountabilities**:

- Working to SLAs, be the first point of contact for colleague & line manager queries
- Using the online ticketing system, maintain accurate records of calls with colleagues and managers to support effective query resolution
- As part of resolving queries, educate colleagues and managers in self help tools available
- Take part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service
- Administer employee lifecycle events such as maternity, paternity leave liaising with specialist teams where appropriate e.g. payroll, SDWorx
- Process benefits such as cycle to work, eyecare vouchers and liaise with 3rd party providers as necessary.

**What are we looking for**:
Preferably studying towards your CIPD qualification or with a strong interest to start a CIPD qualification, we’d also like you to:

- Have worked in a customer service or Ask HR service
- Have managed high volumes of queries through various channels
- Have experience resolving queries, sometimes complex, by listening well and asking relevant questions
- Have passion for great customer service
- Be engaging with strong communication skills (verbal & written)
- Have good IT skills (working with HR portal & ticketing tool)
- Strong attention to detail and demonstrate initiative
- Ideally used a ticketing system to log and manage queries
- Show empathy for colleagues and managers personal circumstances
- Remain calm under pressure and be adaptable to peak demands
- Wants to resolve queries but knows when to escalate

**What can we offer you?**

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us

We’ll also equip you with a benefits package that includes

Competitive bonus

Save-as-you-earn scheme

Contributory pension scheme

Colleague discount

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

We have our Distribution Centre in Northampton, where our HR Shared Service team are based. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.

**About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.