Personal Support

CARER SUPPORT WILTSHIRE

**Job Title **Personal Support

**Accountable to** Head of Fundraising and Engagement

**Responsible for** No management responsibility

**Geographical Area **Semington

**Hours of Work **18 hours per week (split 13:3) plus occasional weekend/evening

**Grade **£15,882 - £16,998 pro rota

**Purpose of the Post**

To provide administrative and practical support to the Health and Communities Engagement Worker who has been assessed by the Employment Services Access to Work scheme as requiring the services of administrative support.

**Key duties and responsibilities**:

- Type and present to a good standard letters and reports as directed. (The drafts of these will be handwritten)
- Carry out research on the internet
- Prepare materials for presentations and events using a variety of appropriate media including PowerPoint
- Accompany the Health and Communities Engagement Worker, as requested on presentations and events and assist with presentations
- Take equipment to presentations and events as requested by the Health and Communities Engagement Worker and set up venues for the presentation/event
- Drive the Health and Communities Engagement Worker to presentations and events as requested
- Prepare publicity/display materials and carry out mailouts
- Record data, including referral data, as required
- Maintain databases as required
- Carry out general office duties including correspondence, photocopying, filing and keeping records up to date in support of the Health and Communities Engagement Worker team

**Additional Occasional Responsibilities**

As a member of a small team, the post holder will be expected as necessary to support colleagues by:

- Identifying appropriate sources of information, advice, benefits, equipment and services which carers can access, and updating shared resource information to reflect this
- Actively contribute and participate in publicity events and represent Carer Support Wiltshire in a positive manner and to raise awareness of carers’ needs

**General Requirements**

The post holder will be expected to:

- Possess the essential skills as detailed in the person specification
- Adhere to and uphold Carer Support Wiltshire’s mission, vision, values, strategic aims and policies
- Act with integrity and maintain the highest professional standards at all times
- Maintain a confidential, sensitive and discrete approach to personal, sensitive and organisational information
- Contribute to a culture of equality and demonstrate a commitment to removing all forms of discrimination as a colleague and as a provider of services to carers
- To work collaboratively as a member of a small team including volunteers and to attend and actively contribute to team meetings
- Actively identify own training needs and personal development, and to participate in training sessions when required
- A flexible approach is required for this role and you may be asked to undertake other duties from time to time as determined by your line manager and in keeping with the purpose of the post and after consultation with the post holder

**This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly including at annual appraisals and may be changed in the light of the needs of the organisation and following consultation with the post-holder**

**Employee signature: Date**:
**Senior manager: Date**:
**Carer Support Wiltshire**

**Person Specification: Personal Support Assistant** **for the Health and Communities Engagement Worker /Administrative Support to the Health and Communities Engagement Worker team**

**Essential**

**Desirable**

**Qualifications**

Educated to GCSE level including Maths and English

Y

Microsoft office programs: ITQ/ECDL or similar

Y

**Experience**

Able to draft clear letters and reports

Y

Experience of working in the voluntary or statutory sector

Y

Experience of working in a team

Y

Experience of producing in-house publications

Y

**Knowledge**

Good knowledge of Microsoft office programs

Y

**Interpersonal**

**Skills**

Confident and accurate numerical and keyboard skills

Y

Able to communicate effectively in writing and verbally with a wide range of people

Y

Able to prioritise work and deal with competing demands

Y

Able to take directions and instructions to meet the administrative and IT requirements of the Health and Communities Engagement Worker

Y

Able to provide support to the Health and Communities Engagement Worker in the provision of information, talks, training and presentations to a range of groups and organisations using a range of resources

Y

**Technical Skills**

Ability to drive the Health and Communities Engagement Worker and assist in setting up for presentations

Y

**Qualities**

Organised approach to work

Y

Enthusiasm

Y

Willingness to work flexibly

Y

**Other**

Work in other locations, o