Receptionist/front of House Operative

5 days ago

Workington, United Kingdom The Melbreak Hotel Full time

HOTEL RECEPTIONIST/FRONT OF HOUSE OPERATIVE

GENERAL DESCRIPTION

The Hotel Receptionist is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction, and to play an integral part in the smooth running of the reception desk, as well as helping the General Manager in maintaining a pleasing overall experience for all.

First shift 06:45 - 15:00
Day shift 10:00 - 18:00
Late Shift 15:00 - 23:00

MAIN TASKS AND RESPONSIBILITIES

To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.

To build a good rapport with all guests and resolve any complaints or issues quickly, to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

To be responsible for accurate and efficient accounts and guest billing processes.

To assist in always keeping the hotel reception area clean and tidy.

To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

To ensure that all reservations and cancellations are processed efficiently.

To keep up to date with room prices and special offers.

To report any maintenance, breakage, or cleanliness problems to the relevant manager.

To administer the general petty cash system and float in an accurate manner.

To undertake all training as required (e.g., first aid, health and safety, customer service).

To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required

EXPERIENCE
- Hotel and Accommodations Guest Service Staff: 1 year (preferred)
**BENEFITS**:

- On-site parking
- Complimentary soft drinks plus tea and coffee
- Paid break and free staff meal when working 6 hours or more
- Regular division of gratuities
- Stakeholder pension scheme
- Discounted food and accommodation

**Job Types**: Full-time, Permanent

**Salary**: From £9.50 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

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