German Speaking Customer Service Specialist
1 day ago
FRENCH SELECTION UK **German speaking Customer Service Specialist** Customer Service, Customer Care, ecommerce, Website, Webshop, Sales, Account Management, Inquiries, Client Relationship Management, CRM, Order processing, Refund, Return, Inquiries, hybrid working system, Didcot, Oxfordshire, Czech, Hungarian, Croatian, Serbian,Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian **Salary: £20,000 - £22,000 p.a. depending on experiences + Benefits** **Location: Didcot, Oxfordshire** At commutable distance by car Abingdon, Oxford, Cowley, Wantage, Faringdon, Swindon, Chilton, Hermitage, Theale, Reading, Wallingford, Watlington, Chinnor, Aylesbury, High Wycombe, Oxfordshire, Berkshire, A34 **Ref: 3102GCS** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference 3102GCS Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. ** Open for recent graduate too, great opportunity for career progression ** ** Full time permanent role 37,5 hours per week, flexible working hours between 8am - 6pm to cover all hours ** ** Hybrid system - 4 days office based - 1 day home based, the team currently working from home but will return to the office ** **The Company**: Our client is an innovative company in Retail sector. **Main duties**: To be a part of fast-paced, multitasking customer service team and work closely with the sales team to maximise opportunities to achieve sales targets on the UK Market. **The Role**: - To handle with all products related questions efficiently and professional manners - To provide guidance and products description to the customers for pre-ordered products - To manage payments, shipping, stock allocation, invoicing and delivery to the customers - To process returns and refunds in a timely manner to ensure customers satisfactions - To manage order processing in the ERP system - To give support to the sales team with other administrative and customer facing tasks - Fluent in English and German**: - Customer service background is required**: - B2B sales support / Order processing experiences is beneficial - MS Office knowledge is essentials, CRM and ERP system is a bonus - Excellent communication skills, commercial awareness with attention to details - E-commerce experiences is a strong advantage for the role **Salary: up to £22,000 p.a. depending on experiences + Benefits** ** Flexible working hours: Mon-Fri 7am - 3.30pm or 8am - 4.30pm or 9am - 5.30pm or 9.30 am - 6pm ** ** Open for recent graduate too, great opportunity for career progression ** ** Hybrid system - 4 days office based - 1 day home based, the team currently working from home but will return to the office ** French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.
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