Dutch Speaking Customer Service Executive
2 days ago
FRENCH SELECTION UK **Dutch speaking Customer Service Executive** Customer Service, Claims, Handler, Claims, Warranty, Order Processing, Parts exchange, refund, Sales Coordination, Sales Support, Sales Administration, Customer Service, Customer Care, Call Centre, Administration, Inbound/Outbound Calls, Logistics, Quotations,Engineering, Manufacturing, Account Management, Account Manager, Complaints Managements, Quality, Dutch, English, Oxfordshire **Salary: Up to £26,000 pa - Depending on Experience + Excellent Benefits** **Location:Home based (UK based only)** At commutable distance by car from Didcot, Abingdon, Oxford, Swindon, Aylesbury, Cheltenham, Gloucester, Milton Keynes, Reading, Bicester, Bunbury, Oxfordshire, Berkshire, Buckinghamshire, Wiltshire, Gloucestershire, M40 Corridor, A40 Corridor **Ref: 3143D ** After few days training period you can work from home ** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 3143D. Applications submitted on our website will come to us in the correct format, which means they will be processed faster & moreefficiently by our team of consultants. **The Company**: Our client is a well-established Multinational company specialising in domestic products and services. **The Role**: To assess Customer Claims and provide suitable solutions within the UK and Dutch markets. **Main duties**: - Establish good relationships with customers & suppliers - Process customer sales orders - Communicate with customers and colleagues in order to process enquiries - Respond to and resolve customers’ complaints in an efficient and timely manner - Directly address clients in a professional and clear way - Liaise with other members of the staff in order to provide the highest standard of Customer Services - Process claims according to the business Service Level Agreement (SLA) - Make formal assessments on claims to decide whether they are covered under the policy terms and conditions or not - Keep the company’s databases (CRM) updated by gathering information and data from clients - Fluent in English to mother tongue standard - ESSENTIAL**: - Fluent in Dutch (written and spoken)**: - Previous experience within Customer Service, Claims or Call Centre environment is beneficial - Excellent communication and customer service skills - Good telephone manners and attention to detail - IT literate (MS Office) **Salary: Up to £26,000 pa - Depending on Experience + Excellent Benefits** French Selection UK - The leading recruitment consultancy specializing in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.
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