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Housekeeping Supervisor

2 weeks ago

Aldermaston, United Kingdom Mitie Full time

Housekeeping Supervisor

**Job objectives and responsibilities**
- Support the Mitie Cleaning Account manager and Senior Supervisor to deliver the contract at AWE
- Organise and lead a cleaning team ensuring that the contract service delivery is of a high standard, meeting all SLA's whilst adhering to the cleaning schedules.
- To actively promote and be involved in the training and development of the House-keeping team
- Monitor work performances to ensure the correct standards are met and that they are working effectively, whilst adhering to all health a safety procedure.
- Keep open lines of communication between the House-keepers, other Supervisors and the Mitie management team

**Main duties**
- Flexible business support approach for ad hoc tasks, and to assist colleagues and other teams as and when required.
- Motivate and develop your team to encourage good team spirit and a culture of high performance
- To understand and comply with HR and H&S policies and procedures
- To carry out work in a safe and diligent manner
- To attend and fully participate in training and appraisals
- To undertake additional duties in line with capabilities as required
- Ensure that the service is delivered effectively and efficiently to a high standard
- To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
- Be aware of material expenditure and ensure adequate cleaning equipment and materials in your area are ordered, ensuring within agreed budgets.
- To ensure that a high standard of personal hygiene is maintained and to give attention to hands/finger nails, hair care and general appearance. Shoes must be fully covered with tread and appropriate for the requirements of the role.

**Person Specification**
- Full driving licence essential
- DV clearance is preferable but S/C working towards DV will be considered. However, to successfully complete this position DV clearance must be obtained.
- Minimum 2 years supervisory experience or Highfield level 3 qualification
- Highfield level 3 qualification or equivalent must be obtained (training will be provided)
- Demonstrable decision-making skills be self-driven and determined
- Drive for continuous improvements in service delivery
- Able to use own initiative
- Deal with complaints and rectify immediately
- Highly organised with excellent planning skills, efficient and effective
- Brief all SSoW associated with the House-keeping role and ensure that the team understand the briefing.
- Brief/train House-keepers correct manual handling
- Train new employees and ensure they are competent to carry out their role as a House-keeper
- Check House-keeping competencies every 120 days and ensure continued compliance
- always Observe client's and Mitie company rules
- Maintain any records as requested by manager/Mitie procedure: Competencies/Manual Handling Awareness/Toolbox talks/Cleaning check sheets and machinery check sheets
- Under go and attend all Mitie/AWE training
- Follow all AWE security procedures
- Be flexible to any adhoc tasking requested by Manager/Senior Supervisor
- Be very proacitive in the “One Mitie” team

**Health and Safety responsibilities**
- Always Follow Group and company policies and procedures;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

**Information Security**
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively identify and report security risks to your manager;
- Report actual and suspected security incidents;

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.