Senior Supervisor

**Job objectives and responsibilities**
- Support the Mitie general cleaning Account Manager deliver the cleaning contract at AWE
- Organise and lead the Cleaning Team ensuring that the contract service delivery is of a high standard, meeting all SLA's whilst adhering to the cleaning schedules.
- To actively promote and be involved in the training and development of the Housekeeping team
- Monitor work performances to ensure the correct standards are met and that the team are working effectively, whilst adhering to all health a safety procedure.
- Keep open lines of communication between the Housekeepers, Supervisors/Team leaders and the Mitie management team

**Main duties**
- Flexible business support approach for ad hoc tasks
- Motivate and develop the cleaning team to encourage good team spirit and a culture of high performance
- Understand and comply with HR and H&S policies and procedures
- Carry out work in a safe and diligent manner
- To attend and fully participate in training and appraisals
- To undertake additional duties in line with capabilities as required
- Ensure that the service is delivered effectively and efficiently to a high standard
- To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
- Be aware of material expenditure and ensure adequate cleaning equipment and materials in your area are ordered, ensuring within agreed budgets.
- Ensure that a high standard of personal hygiene is maintained and to give attention to hands/finger nails, hair care and general appearance. Shoes must be fully covered with tread and appropriate for the requirements of the role

**Person Specification**

Full driving licence preferred but not essential

DV clearance is a MUST

Minimum 2 years supervisory experience and a Highfield level 3 qualification or equivqalent

Certified Train the trainer qualification

Hold an SIA licence

Demonstrable decision-making skills be self-driven

Assist the wider Mitie when required

Drive for continuous improvements in service delivery

Able to use own initiative and deal with complaints and rectify in a timely manner

Highly organised, excellent planning skills, efficient and effective

Brief SSoW associated house-keeping and ensure the team understand the briefing.

Check Housekeeping competencies every 120 days for continued compliance

Always observe the client's and Mitie company rules

Maintain records as requested by Manager Competencies/Manual Handling Awareness/Toolbox talks/Cleaning check sheets and machinery check sheets

Under go and attend all Mitie/AWE training

Be very proacitive in the “One Mitie” team approach at AWE

**Health and Safety responsibilities**

Always Follow Group and company policies and procedures

Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment

Use all work equipment and personal PPE properly and in accordance with training received

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**Information Security**

Ensure compliance with Mitie's information security procedures in all activities

Proactively identify and report security risks to your manager

Report actual and suspected security incidents

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.