Senior Case Handler

18 hours ago

Stirling, United Kingdom Contract Scotland Full time

**This position is a telephone-orientated role**:

- **8 weeks in office training**:

- **Hybrid working on completion of training**

In this position, you will act as a call handler dealing with calls regarding complex issues flagged by the clients and high-profile stakeholders - taking personal responsibility to see issues through to resolution, ensuring the appropriate outcome.

As you'll be representing the company in a senior capacity, you should have proven experience within a client-facing environment.

Training will be 8 weeks office-based, before reverting to hybrid - 1 day in 4 days out.

**You will need to demonstrate times when**:

- **You've taken ownership of complex issues**:

- **Been able to manage expectations of clients - delivering good and bad news**:

- **How do you approach tasks that you haven't performed before, and how do you overcome this**:

- **Times when you've gone above the standard for a client to reach the desired outcome**:

- **How do you manage high workloads, and when you aren't able to complete all your tasks, what actions do you take?**:

- **You must also be able to demonstrate self-awareness - how do you describe yourself, and how would others describe you? What areas are you looking to develop yourself in, and have you taken any septs towards this already?**

Legal Information:
Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.

We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£32,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee stock purchase plan
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Shuttle service provided
- Sick pay
- Unlimited paid holidays
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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