Operations Administrator

3 days ago

Cardiff, United Kingdom BU-UK Infrastructure Full time

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

Metropolitan, who are part of the BUUK Group are looking for an **Operations Administrator** who would like to help us reach our mission of ‘making lasting connections with our customers to improve their lives’. This role sits within our Heat department and internally we call our Administrator’s ‘ESCo Management Officers’.

**As the Operations Administrator your key responsibilities are**
- Coordinate and provide administrative support to the daily operations activities for our heat networks
- Liaise with engineers and other internal departments to ensure engineers attend customer, building manager and metering queries
- Ensure contractors attend unplanned maintenance and a response is provided and accurately recorded
- Work with our contact centre to assist with customer queries, through to resolution

**About you**
- Proven experience within a customer focused role where you had a focus on developing and maintaining relationship
- Strong experience within an administrative function with an impeccable attention to detail
- Excellent verbal and written communication skills
- Ability to use your own initiative and continuously look for improvements

**What can you expect from us**
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

For more information please contact our resourcing team on 01359 308260

**Job Types**: Full-time, Permanent

**Salary**: £27,290.00 per year

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- Referral programme
- Sick pay

Work Location: In person

Reference ID: BUU986025

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