Casework Administrator

2 weeks ago


South West, United Kingdom SSAFA Full time

A fantastic opportunity has arisen for a full time Casework Administrator to join the South West Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team and will be responsible for providing specialist administrative support, working closely with SSAFA branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries. This will include supporting the volunteer network including our highly trained caseworkers. You will be call handling, signposting, and triaging initial enquiries.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the new office, working closely with the Regional Casework Manager and Regional Operations Support Manager.

**The post is home-based and fixed term for 12 months.**

**About the team**

**About you**

**About SSAFA**

SSAFA, the Armed Forces charity is a trusted source of practical, emotional, and financial support for serving personnel, veterans and their families in their time of need. In 2021 our trained teams of volunteers and employees helped more than 66,000 people, from Second World War veterans to those who have served in more recent conflicts, or currently serving (both regulars and reserves), and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

**Diversity and Inclusion at SSAFA**

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

**Interviews**: Friday 4th November

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday


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