Environmental Supervisor

**Job Title**:Enivronmental Supervisor **( **Grounds Maintenance)
**Contract Type**:Permanent
**Salary**:£29,555 per annum
**Working Hours**:Full time 35 hours per week
**Working Pattern**:Monday to Friday
**Location**:Carlisle, Cumbria

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Full Time Equivalent)
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Application Process**:
**The difference you will make as a Grounds maintenance Supervisor**

The role holder will lead a team of Grounds Maintenance Operatives to deliver the Group’s environmental offer including carrying out a range of grounds maintenance work within your assigned region to landscaped areas, gardens and open spaces owned by the Group

**About you**

We are looking for someone who has a demonstrable experience of successfully supervising teams, including managing team performance. Demonstrable Environmental Services/grounds maintenance experience and is very customer focussed with excellent communication and relationship building skills

**Job Purpose**

Leading a team of Grounds Maintenance Operatives to deliver the Group’s environmental offer including carrying out a range of grounds maintenance work within your assigned region to landscaped areas, gardens and open spaces owned by the Group.

**Role requires you to**:

- Leads the Grounds Maintenance Operatives in carrying out general maintenance to hard and soft landscaped areas owned by the Group including grass cutting, hedge trimming, litter picking, clearing leaves and shrub bed cultivations.
- Develop and coach the Grounds Maintenance Operatives to ensure the delivery of a high quality service, regularly reviewing work outputs, setting improvement targets and appraising individual performance. Ensure under performance is dealt with appropriately.
- Provide a rapid flexible response to the removal of fly tipping, rubbish removal and graffiti removal.
- Develop resource plans including numbers and types of seasonal workers. Contributing to the recruitment process as required.
- Manage escalated queries and complaints in line with the agreed process, ensuring effective resolution within appropriate timescales.
- Oversee the day to day activities carried out by the operatives, including effective deployment and access to the required materials and equipment to meet the service offer.
- Promote safe working practices at all times, including the appropriate usage of hand tools and machinery by yourself and the operatives, ensuring all equipment is in full working order and PAT tested as appropriate.
- Manage health, safety and environmental breaches and issues as required and in line with agreed processes, escalating to the National Environmental Services Manager as appropriate.
- Ensuring that ‘Our Riverside Way’ of working is embedded within the environmental offer by ensuring the delivery of excellent levels of customer service at all times.
- Gather community insight, ensuring the effective reporting and escalation of environmental issues, community safety or resident as appropriate and in line with the agreed escalation route. Review Date: Reference Owner Approval Date: 09.10.2019 ES/OD /V1 / TA Talent 10.10.2019
- Maintain effective relationships with colleagues on each of our contracts and work collaboratively and flexibly across all teams within the organisation.
- Undertake personal development and training to keep up to date with all relevant legislation.
- Work collaboratively and flexibly across all teams within the organisation.
- Ensure work activities are compliant with the organisation’s policies and procedures as well as external statutory and regulatory obligations.
- Regularly review service delivery to ensure continuous improvement. Improvement opportunities identified and realised should be in accordance with change management protocols.
- Work collaboratively with the Environmental Management leadership team to ensure effective delivery of the wider service.
- Ensure that all information security