Customer Service Co-ordinator
2 weeks ago
**Customer Service Co-ordinator**
**Manchester (Ashton Under Lyne)**
Menzies Distribution are looking for a Customer Service professional to join our team in Manchester. You’ll be working Monday - Friday, 08:30 - 16:30 supporting our customer Viking. Working for Menzies alongside Viking customer service department you’ll act as a bridge for escalation queries providing updates to senior management teams across the business.
**Customer Service Co-ordinator Duties**:
- Dealing with query escalations from both Viking and Menzies customer service teams.
- Stop & Return process requests.
- Daily Exception reports.
- Manage customers for the length of the relationship with the company.
- Work collaboratively with the Account Management team ensuring performance measures and reporting requirements are in line with customers’ expectations.
- Ensure timely and successful delivery of solutions according to the customers’ needs and business objectives.
- Management of claims, stock holding, returns and customer service processes.
- In conjunction with Finance ensure the account operates in line with budget expectations.
- Credit management, supporting with communication of sums to be paid.
- Loss prevention.
- Ensure the customer and account is maintained for as long as possible, supporting and driving sustainable and profitable growth for the company.
- Develops partnerships with key customers by identifying and delivery valued added activities & services which help drive business growth.
- Monitor and control key contracts, ensuring Health, Safety, Environmental and Quality compliance is maintained, and the Company's procedures and objectives are achieved.
**Customer Service Co-ordinator Requirements**:
- Previous Customer Service at a management level required.
- Previous experience in transport/logistics customer service.
- Attending internal and external meetings.
- Ability to work with data in Excel format and familiar with MS Word and PowerPoint software packages.
**Customer Service Co-ordinator Additional Benefits**:
- 31 Days Annual Leave (Pro Rata)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Development opportunities and room for progression
**A bit about us**:
At Menzies Distribution, we have been delivering across the UK since 1833. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - we keep moving forwards.
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