Desktop Support Technician

3 days ago

Norwich, United Kingdom Your World Healthcare Full time

**Desktop Support Technician** **Location**: Hellesdon, Norwich You may be expected to travel in the Norwich area, if you are a car owner drive this would be advantageous **Job Type**: Temporary **Duration of booking**: Expected to last up to three months with possible extension **Proposed start date**: **Sector**: Healthcare **Base**:Hospital **Band**: 5 **Pay Rates**: £12.00 to £15.00 paye per hour £13.00 to £16.00 paye inclusive of Holiday Pay £14.00 to £17.00 umbrella per hour Depending on skill and experience **Working Days and Hours**: Monday to Friday 9am to 5pm The Service Desk is the single point of contact for all Technology related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with mínimal business impact on the Trust within agreedservice levels and clinical/business priorities. The Desktop Support Team works alongside the Service Desk to provide support that cannot be performed remotely at 1st time fix or requires specialist 2nd line knowledge. In addition, team members will be requiredto contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support team is to become a centre of excellence that provides IT support and services that are business aligned, performance driven, customer focused and adhering to industry best practice. The team is to embracethe Trust values and to demonstrate these in their day-to-day work, making a difference in everything that they do - "Transforming Care Through Technology " The Desktop Support Technician role will include: - Being part of the Desktop Support Team - Incident and Service request Management - Technical 2nd line remote support of a wide range of hardware and software technologies. - Desktop Support at all NSFT sites across Norfolk and Suffolk - Service request fulfilment, including office moves - Proactive monitoring of ICT Systems - Service Asset and Configuration Management - Installation/decommissioning of desktop hardware and software - 1st level support of NSFT Clinical and Business Systems - Knowledge Management - Problem Management - Provision of excellent customer service - Achieve targets set in the Service Level Agreement and KPIs - Project and operational support, as and when required. - Active contribution to the Continual Service Improvement Plan - Providing Major incident management cover in absence of Service Desk Team Leader **Essential** - ITIL4 or ITILv3 Foundation, - Microsoft Certification MCITP/MCSA Windows 10 - Experience of Support of hardware/software issues within desktop environment. - Sound knowledge of basic networking principles, - Experience of using Active Directory and SCCM

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