High Rise Coordinator

As a High-Rise Living Coordinator, you’ll be the face of our service on-site — ensuring our residents feel safe, supported, and respected in their homes. Working across two high-rise blocks in Leicester, you’ll be the first point of contact for everything from welcoming contractors, ensuring health and safety standards are being, responding to any emergencies and spotting early signs of risk.

This is a hands-on role that requires strong situational awareness, clear communication, and the ability to stay focused in what can sometimes be a challenging and unpredictable environment. You’ll also have excellent IT skills and be able to digitally maintain records. You’ll enjoy being active, visible and not entirely desk based, this is a great opportunity.

If you're calm under pressure, great with people, and confident making quick decisions, this could be the role for you. You’ll be supporting a diverse and sometimes complex customer group, so therefore have an empathic approach and consistently deliver great customer service. You’ll also be able to identify potential risks and confidently able to take early, appropriate action. This team operates on a 24/7, 365-day basis.

This role is a part-time role with working hours being Fridays and Saturdays, 10pm-6am (16 hours per week).

You’ll be provided with full PPE as your safety comes first.

In this role, you’ll;
- Monitor building safety, including CCTV, fire doors, alarms, and communal areas
- Respond calmly to incidents and escalate concerns appropriately
- Build trust with residents while maintaining professional boundaries
- Liaise with contractors and log repairs via our internal systems
- Keep accurate records and report anything that may impact resident safety or wellbeing

**About You**

You’ll be someone who takes pride in being a visible, approachable presence — someone who knows how to keep calm under pressure, communicate clearly, and get things done with care and consistency.

You don’t need a background in housing to succeed here — if you’ve worked in security, facilities, customer service, or community-facing roles, you’ll likely have the transferable skills we’re looking for.

You’ll be confident working independently but also know when to escalate a concern or call on your team for support. Whether you're dealing with a resident query, a repair issue, or a potential safeguarding concern, you'll bring a professional, people-focused approach to every situation.

You’ll bring;
- Experience working in environments where you’ve handled challenging behaviors or supported vulnerable people
- Strong verbal communication skills, with the ability to de-escalate conflict and manage sensitive conversations
- Good administration and reporting skills — you'll be confident keeping accurate logs and writing concise updates
- A proactive mindset, with the ability to carry out checks, notice risks, and take appropriate action

Most of all, you’ll have a calm, respectful and consistent approach — someone who can build trust, maintain professional boundaries, and take pride in supporting people to live safely in their homes.

**Join us and find your purpose at Platform**

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.