IT Systems Administrator

1 week ago

London, United Kingdom Health Management Full time

**Introduction**

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**
- Build, maintain and support Maximus UK IT environments - on premises and in the Cloud - in accordance with industry best practice and ITIL standards
- Provide third line support to the business, ensuring that servers and underlying IT systems are available for use

**Essential Job Duties**
- Manage Group Policy and Active Directory structure
- Manage O365 deployment and its on going administration
- Manage hosted environments and Cloud based systems, primarily Azure
- Manage the deployment and hardening of systems infrastructure according to best practise requirements
- Manage Microsoft IIS administration, web security, firewalls and VPNs and ensure company security standards are met
- Assist Digital and Business Intelligence teams in installing and managing data warehouse, RPA and Power BI in Azure
- Deliver BAU activities in accordance with industry best practice and ITIL standards (ie, daily checks, patching, backup, performance monitoring )
- Conduct investigations into operational problems, make proposals for improvement, and implement them when appropriate
- Review releases, upgrades and fixes available from system software suppliers and identify those which merit action. Maintain awareness of existing and emerging software and hardware solutions and develops upgrade plans
- Prepare software implementation procedures with fall back contingency plans. Installs and tests new versions of system software
- Maintain and test BCDR plans
- Deal with 3rd line support tickets transferred by the Service Desk
- Take ownership of incidents and problems, ensuring systems and users are kept up to date
- Maintain a high degree of customer service for all support queries and adheres to all service management principles
- Comply with the Maximus UK Change Management process
- Produce and maintain accurate process documentation in accordance with the ISMS

**Education and Experience Requirements**

Qualifications & Experience
- Hands on experience on Microsoft environment including Active Directory, Exchange TCP/IP, ADFS, Load balancers, MDM Intune,..
- Familiar with IaaS concepts and methodologies
- Experience with feeding into Audits, SOC2, ISO27001, SOX, CE+
- Experience in looking after a VOIP communications system

Individual Competencies
- Able to communicate to all levels of staff, both verbally and in written format
- Able to work on his/her own initiative
- Able to multitasks
- Manage well work pressure and priorities changes
- At ease in an ever changing environment
- Embrace new technologies and new processes with enthusiasm

**EEO Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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