IT Systems Administrator
1 week ago
The post-holder is a crucial member of the ICT Team with responsibility for the support of staff and students. The post holder will ensure the school remains a leader in digital learning by providing sustainable and reliable educational and administrativetechnology.
The post-holder reports to the Head of ICT. Day to day tasks will be supervised by the ICT Services Manager. This varied role requires the exercise of independent judgement and initiative, strong administrative and excellent interpersonal skills along withstrong Apple Mac focused skills.
A key part of the role is taking a personal and proactive hands-on approach, ensuring all users receive a first-class ICT Support experience in order to support teaching and learning. Team members are expected to positively represent the school at all times.
Key
**Responsibilities**:
Support
? Act as first point of contact for end-users providing a professional, efficient and welcoming customer service.
? Working in line with the ICT Services SLA, policies and procedures to provide first and second line support to School stakeholders and end users including the SLT, Staff, Teachers, and support staff.
? General ICT support, availability and maintenance for computer hardware such as PCs, laptops, Macs, mobile devices, printers, photocopiers, projectors and other ICT equipment.
? Working with all ICT Services staff to ensure an acceptable service, in line with the SLA, is provided to end users at all times.
? Work to resolve incidents and troubleshoot problems, undertaking root cause analysis and fix.
? Support of school and classroom systems including, but not limited to, iSAMs, Firefly, Toddle and Managebac.
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