System Administrator

**Description**:
**JOB TITLE: System Administrator: Workforce Management (Maternity Cover)**

**REPORTING TO: CAFM Manager**

**LOCATION: Hybrid (minimum 3 days office based in North Greenwich, London with requirement to travel to Heathrow office as required), 40 hours per week, Mon-Fri 8am to 5pm**

**CONTRACT: Fixed-Term (Maternity Cover)**

**SALARY: TBC**

**ROLE OVERVIEW AND PURPOSE**

This role primarily involves the administration and oversight of our Workforce Management (WFM) system, with a focus on the Time and Attendance functionality. As a system administrator, you will be responsible for the implementation, delivery and training of the software for new clients, ensuring a smooth onboarding experience.
You will also provide operational and technical support to the wider team, including troubleshooting issues and assisting with the day-to-day system queries.

You will also be expected to provide project administration support to project teams as required, assisting with the coordination of documents and tracking of project activities.

**KEY RESPONSIBILITIES**
- System Implementation and Configuration: Manage the set-up, configuration and rollout of the WFM software, ensuring alignment with business needs
- Technical Support and Troubleshooting: Provide hands-on support to users during and after implementation, resolving issues and escalating where necessary
- Stakeholder and Operational Support: Liaise with the wider teams, managers, front line server workers, HR, payroll and vendors to ensure timely delivery with operational support
- Workforce Scheduling and Compliance: Assist in the configuration scheduling rules, shift pattens and pay
- Reporting and Analytics: Generate and interpret workforce data reports to support HR and Payroll requirements and identify trends in attendance, overtime, productivity and annual leave
- User training and Documentation: support efforts by updating or creating user guides, FAQs and process flows. Provide training both in person and remotely
- Project Coordination Support: Assist with project teams with scheduling meetings, minute taking and maintaining project documentation
- Administrative Support: Support by preparing reports, updating logs and managing communication between stakeholders, helping maintaining clarity and momentum throughout the project lifecycle

**REQUIRED SKILLS AND EXPERIENCE**
- Proven experience in system administration or IT support roles, ideally within HR or Workforce management systems
- Familiar with HR and Payroll operational and system requirements
- Strong IT and Operational problem-solving skills and the ability to work independently
- Onboarding and Engagement: experience in guiding and managing onboarding new users and clients
- Excellent communication skills with a user focus approach
- Experience with handing data, system integration and user training

**QUALIFICATIONS**
- Workforce Management Expertise: 3+ years hands-on experience administrating workforce management systems, with a strong user focus mindset
- HR and Payroll Knowledge: solid understanding of HR and Payroll operations, including system requirements
- Technical Support and Troubleshooting: Demonstrated experience in IT Support roles, including diagnosing and resolving system issues
- Project Management Capability: Possesses a Project Management qualification (e.g., PRINCE2) or has a strong working knowledge of project management methodologies and tools.
- IT Service Management: Holds an ITIL certification or has a clear understanding of IT service delivery, incident management, and change control processes.