1st/2nd Line IT Support Analyst

2 days ago


Leicester, United Kingdom Proactive Appointments Full time

2nd Line IT Support - Would suit someone in 1st Line who is passionate about their job and looking to move to the next level

Based in Leicester, my client are looking for a 2nd Line Support Analyst to join them asap.

The purpose of this role is to provide fast and effective IT hardware, software and business system support for internal and external users from locations in UK and Europe.

To be considered you should have the following:

- Remote support of end users using phone and remote access tools.
- Experience using incident & request call logging systems
- Windows 7/10 installation, support & troubleshooting.
- MS Office 2007+ support & troubleshooting
- Active Directory user & computer administration
- Basic networking skills
- Hardware support skills for laptops, desktops & printers

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



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