Learning and Development Operations Team Leader

**The Role;** As part of the wider People and Culture function, the Learning and Development Operations Team Lead will work as part of the specialist Learning and Development department (L&D).My client aligns their learning and development portfolio to support key objectivesand initiatives to help meet the firm's strategic objectives. The L&D department provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally.Training is delivered face-to-face andvirtually by the L&D team, in tandem with selected external suppliers, and is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness, as well as blendingknowledge and understanding of the firm's culture, values and procedures to provide training that is relevant to the work undertaken in the firm. Key Learning and Development Operations Team Lead Responsibilities: - Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes, even when you are not directly working on or delivering said programme - Line management responsibility of up to 4 L&D Co-ordinators with a responsibility to raise any people or work issues promptly with the L&D Practice Manager - Attend catch ups with the L&D Practice Manager - Provision of on the job support/mentoring/feedback including individual weekly catch-ups with Co-ordinators - Proactively planning and allocating our curriculum of training, ad-hoc work and projects and monitor progress in collaboration with the L&D Practice Manager - Monitor and allocate work to the Co-ordination team/Digital Learning Advisor on a need to basis and ensure all tasks are being carried out in an effective and timely manner, raising any concerns with the L&D Practice Manager where deliverables are at risk - Main point of contact for global planning - global programme delivery plans for the year e.g.: - Review of existing processes in order to refine and streamline practices for quality and effectiveness, as well as oversee creation and updating of procedures and associated notes - Manage the L&D new hire induction scheduling - Prepare documentation and conduct appraisals. Undertaking performance reviews/management where necessary in collaboration with the L&D Practice Manager - Authorise, monitor and record team holidays and other absences - Perform the role of the 'expert' in dealing with lawyers' queries on the Continuing Competency Regime requirements - Serve as the 2nd line support through ServiceNow for all LMS users in EMEA - Serve as the main point of contact for global L&D materials - Provide supervisory support to the Co-ordinators for internal and external (client) training - Complete course administration including booking rooms, managing delegate bookings, producing course materials (on occasions) and arranging internal and external speakers - Manage communication with travel agent and external vendors, process hotel invoices for our programmes and discuss queries with hotels and/or travel agent as well as checking, monitoring and sign off of all course travel related expenses via the Co-ordinationteam - Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required - As requested, work on key projects in aid of the team's development **The Company;** My client is a global law firm with over 50 offices and 7,000 employees worldwide. Their clients come first and whilst they have a high performance culture and work hard as a team, in return they offer a range of competitive benefits including: - 25 days hols + Bank hols - Buy up to 5 days - GP Service - Bupa Healthcare - Pension - Flexible working **The Person;** As well as the relevant skills and experience, my client is looking for a Learning and Development Operations Team Lead who is innovative, commercial and values the work that they do. - Management experience - Strong Academics - Excellent organisational and administration skills - Strong time management and prioritisation skills will be required to support a busy team at different levels of seniority - Ability to operate in a friendly, client focused, professional and discrete manner at all times - Ability to engage with key stakeholders and deal with people at all levels within the organisation - Strong team player - Flexible and adaptable approach - Confident and fully competent with IT/use of Microsoft packages - Excellent written and verbal communication skills - Proactive and positive approach with a "can-do" attitude - Meticulous attention to detail; always striving for high quality and continuous improvement - Ability to work effectively under pressure - Solution orientated and takes initiative - 2+ years' experience within an L&D team - Experience in a legal or other professional services environment **Nigel Wright;