Operational Delivery Team Leader

**Details**:
**Reference number**:

- 285854**Salary**:

- £25,915 - £30,402**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, York, BridgewaterAbout the job

**Job summary**:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra), delivering over £2 billion in payments to farmers, traders and landowners each year.

We are an Operational Delivery Profession organisation, with the majority of our people delivering day to day services to our customers and stakeholders.
We make excellent delivery happen, empowering agricultural and rural communities to create a better place to live.
We manage over 40 schemes, and also make payments on behalf of Natural England, to ensure we have a healthy rural economy, strong and sustainable rural communities, and to protect and enhance the natural environment.

Our vision is to create a great place for people living in this country. We have developed a set of four strategic objectives covering our policy outcomes and corporate objectives. These objectives help us to deliver our ambitious vision to build our green and healthy future and provide a framework for all of the important work that we carry out.

**Job description**:
Your background and experience are important to us alongside your energy, enthusiasm, and commitment. Whether it is your professional or real-life experiences you may have the skills we are looking for. You will be involved in many diverse and interesting tasks to support our customers and colleagues.
As a Team Leader you will be leading colleagues to deliver excellent service to rural communities by developing and leading people, building an innovative and resilient team, and driving the quality of our work and improving performance. You will work flexibly to contribute to the best outcome for the RPA and our customers, meeting the changing demands on our organisation. The skills and requirements of Executive Officers (EOs) are similar across all our operational areas for which you will receive training and be provided with continuous support.

These roles are for Operational Delivery Team Leaders in a diverse range of teams across the RPA, supporting the delivery of schemes and customer service.

Your role could be in any of the following directorates and you can find more information about each of these at gov.uk:
- Agricultural Transition
Assurance
Customer Operations, Complaints & Appeals
Engagement and Operational Readiness
Regulation, Grants and Standards

Posts we currently have available are in:
Cambridge
Newcastle
Reading

Further roles within this skills family may become available in the future at any of the locations listed above. We intend to hold a reserve list for 12 months and we will recruit into future roles from this reserve list.

**Person specification**:
Working as a Team Leader in the RPA no two days will be the same as you lead and support your colleagues through change and motivate them to deliver excellent performance and service for our customers.
- You will role model behaviours, be approachable and personable, able to get on with others and develop networks.- Managing and supporting your team through a variety of complex changes often delivering at pace
- Building an inclusive and trusted team where all members feel valued and respected
- Inspire your team through engaging communication adapting your style for audience need
- Using a coaching approach to support and develop your team members, building team capability to motivate and empower all
- Lead and encourage an environment where people are comfortable to suggest new approaches to work whilst monitoring risks and maintaining team performance
- Be able to see any issues from different points of view whilst supporting your team to find resolutions to progress work or answer queries
- Work with a range of stakeholders and customers, representing the RPA in a confident and inclusive manner

**Essential Criteria**
- Lead others through change
- Deliver excellent customer service
- Use excellent communication skills delivering messages positively whilst listening and responding to feedback
- Have excellent organisational skills with the ability to work at pace
- Manage work, monitoring and tracking progress
- Develop colleagues, using coaching techniques
- Use of basic Microsoft packages including Outlook, Word, Excel

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Delivering at Pace
- Leadership

**Benefits**:

- Learning and development tailored to your rol