Customer Service Representative

2 days ago

Coventry, United Kingdom TSYS MANAGED SERVICES EMEA LTD Full time

Job description

**Salary**: Competitive

**Start Date**: Ongoing

**Location**: Binley, CV3 2SN (Onsite working)

**Hours**: 40hrs per week, between 08:00-20:00, Monday-Sunday on a Rotated basis, working 2 in 4 weekends.

**Breaks**: 60-mins unpaid lunchbreak + x2 15mins paid breaks

Tsys Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.

In this role you will be answering inbound calls on credit card payments and account related requests from our Clients Customers e.g. card activations, payments, and name and address updates for card holders.

**Main Duties**
- Answering incoming telephone calls.
- Providing excellent customer services at all times while building and maintain a professional relationship with customers.
- Processing card payments.
- Logging and processing of complaints.
- Raising issues and potential problems with management
- Working with other internal teams to provide a streamline experience for customers

**Core Skills**
- Customer service experience (face to face or telephone)
- Excellent communication and listening skills
- IT literate
- Ability to work as part of a team
- Ability to work under pressure
- Good telephone manor
- Customer focused and results orientated

**Benefits**:
As Well as a competitive salary, a retention bonus and ongoing training provided by our dedicated onsite training department and a fun working environment this role comes with the following benefits:

- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy or sell additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependant Leave - (2 Days at Full Pay)
- Onsite Parking
- Subsidised Canteen

So if you are passionate about putting customers first, are motivated and results driven with a passion to succeed then click **APPLY** now to become our next Customer Service Advisor.

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

Additional pay:

- Signing bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:

- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability

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