Admissions Co-ordinator

Band 4 Admissions Co-ordinator - Surgical Admissions Team (FTC for 12 months)

An opportunity has arisen for an enthusiastic, well-motivated individual who enjoys working in a challenging and busy environment. You will provide and co-ordinate high quality support within the Surgical Admissions Team at University Hospital Lewisham and Queen Elizabeth Hospital Woolwich.

You will be responsible for the day to day booking and coordination of consultants’ theatre lists and pre assessment appointments, in line with waiting times guidance. You will have extensive experience of working in a customer focused role, have the ability to work to tight deadlines and perform effectively under pressure, while maintaining high standards of accuracy. An understanding of NHS performance targets would be an advantage.

You will have strong prioritising and excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. With strong communication and interpersonal skills you will have the ability to formulate and implement solutions working with the clinical and management teams.

You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges whether working on your own or part of a team. The work is varied, challenging and fast paced, requiring a flexible approach, and the ability to motivate and inspire others.

Role Model the NHS Values

Respect and dignity.We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest about our point of view and what we can and cannot do.

Commitment to quality of care.We earn the trust placed in us by insisting on quality and striving to get the basics right every time: safety, confidentiality, professional and managerial integrity, accountability, dependable service and good communication. We welcome feedback, learn from our mistakes and build on our successes.

Compassion.We respond with humanity and kindness to each person's pain, distress, anxiety or need. We search for the things we can do, however small, to give comfort and relieve suffering. We find time for those we serve and work alongside. We do not wait to be asked, because we care.

Improving lives.We strive to improve health and well-being and people's experiences of the NHS. We value excellence and professionalism wherever we find it - in the everyday things that make people's lives better as much as in clinical practice, service improvements and innovation.

Working together for patients.We put patients first in everything we do, by reaching out to staff, patients, carers, families, communities, and professionals outside the NHS. We put the needs of patients and communities before organisational boundaries.
- Co-ordinating and responsibility for a caseload of patients on the waiting list for elective surgery within their designated specialty.
- Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients and relatives.
- Schedule elective admission, contacting patient offering them admission dates and agree with them the date of admission.
- Delegate day to day scheduling of elective admissions and other tasks to the Scheduler, monitoring against agreed KPI’s.
- To use the 18 week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT.
- To liaise with clinicians to ensure effective organisation and scheduling of theatre lists.
- To attend weekly PTL meetings with Service Manager ensuring theatre lists are booked to maximum capacity. This will involve proactively looking to fill late cancellations in order to maximise capacity and activity.
- To assist the Admissions Supervisor in monitoring and recording Surgeon annual leave and arranging cover where appropriate, ensuring relevant escalation to Service Manager in line with local leave booking policy where appropriate.
- Maintain a good understanding of the Trusts Access Policy and ensure that booking processes remain in line with the policy.
- To be responsible for anticipating potential breaches and escalating in good time to the Service Manager. This involves working with the Service Manager/Assistant Service Manager proactively to seek solutions to anticipate and avoid breaches.
- Be proactive in escalating where capacity limitations threaten target compliance and contribute to seeking ways to increase capacity.
- To undertake regular validation of waiting list.
- Make appointments for patients pre-assessment for surgery, in-line with the particular patients’ needs, or as directed by medical/clinical staff guidance.
- Prepare patient medical notes for review at pre-assessment as required. Including liaising with other trusts, if necessary, to order medical notes/clinical images and scans and have t