Support Advisor Postmaster Account Support Team

**Summary**:
**Salary**: Starting from £24,617.82 per year
**Grade**:PO
**Reporting Line**:Team Manager - Network Resolution
**Contract Type**:Secondment/FTC until 30/05/25
**Location**:Chesterfield/Hybrid
**Closing Date: 1st November 2024**

**What to expect**:
Your role will be providing support to Postmasters and branches for any balances settled centrally (or to a nominee account) at the end of trading periods. You will manage the processes for resolving established gains and losses with current and former Postmasters and multiple partners and support them in identifying the cause of the discrepancy.

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Support Advisors have the opportunity to build meaningful relationships and create positive change for Postmasters and the wider business. Due to the expertise you will develop in the role our Support Advisors have genuine career development opportunities due to their extensive knowledge of the business so this really is a great role for someone looking for a career.

**What we can do for you**:
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

**What you’ll need to succeed**:
To be successful in this role, you will need to have a passion for Customer Service and experience reviewing data on Excel. In addition you will possess:

- A great telephone manner
- IT literacy, ideally with Microsoft packages
- A strong administration background
- An interest in work of an investigative nature and an analytical mind would be of benefit

**About us**:
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.