Call Centre Advisor

3 days ago

Chesterfield, United Kingdom Post Office Full time

Call Centre Advisor

Customer Service | Administration | Call Centre | Permanent | 35 hours per week | Chesterfield/Hybrid | Starting Salary £21,768.83 per year

Are you looking for a great career in Customer Service with fantastic benefits? Is an automatic pay rise after 12 months AND another after 24 months appealing to you? At the Post Office our Branch Support Centre provides first class Customer Service andsupport to our Postmasters. Due to internal projects and continual growth we are expanding the team and are on the lookout for people with a great attitude and a passion for Customer Service. You will predominantly be home based but commutable to Chesterfieldon average 2 days per week and work on shifts covering Monday to Friday 8am-7.30pm and on average 2 Saturdays per month.

**Principle Accountabilities**
- Provide front line Customer Service through our busy Call Centre to all branches
- Escalate any issues that you are unable to resolve, whilst making sure that the Postmaster is kept up to date as the case is escalated
- Provide quality service to Postmasters, focusing on finding ways to support them with their issues and queries
- Take ownership of Postmaster issues, enquiries and complaints and manage them through to resolution, ensuring Postmasters are kept up to date at all times
- Communicate outcomes to Postmasters simply, but effectively, ensuring that Postmasters are satisfied with the outcomes you give

**Experience and Skills**
- Experience working in Customer Services
- Call centre experience would be a benefit but not a necessity as full training provided
- Someone who excels in Customer Service and has a great telephone manner

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, paymentsand travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.

**_The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteriafor the job. _

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