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Technology Adoption Manager

2 weeks ago

London, United Kingdom CMS UK Full time

**About the Role** To work with the Senior Technology Adoption Manager, Head of Change and Transformation and Key Stakeholders to develop adoption strategies for new technology, underutilised technology and CMS developed apps. This includes training development, use case development, roll out planning, usage tracking, task - based scenario development, communications and training/education/engagement session delivery.** **New Technology /Applications Adoption Planning**: - Attend relevant Project meetings - Ensure that all new technology projects have clear, agreed and signed off change, adoption targets and deployment plans documented. - Ensure that project plans allow adequate time to plan and develop training and engagement materials and that time between UAT finishing and training roll out allows for adequate communication and scheduling time. - Develop robust strategies together with the relevant Stakeholders to achieve the adoption targets and deployment targets - Develop detailed plans and materials and work with the relevant support teams to deliver these **Existing Technology Adoption enhancement**: - Work with relevant stakeholders and MI to identify underutilised technology and/or additional use cases - Develop targeted strategies to increase adoption/engage on new use cases. Develop measurement base lines - Develop communications and materials to support the strategies - Implement strategies and measure outcomes - Where appropriate ensure BAU training is updated **General**: - Work with Practice Managers and PGLs so develop specific content for team meetings/newsletters tailored to their teams - Build relationships and networks and become a "go to" person for help with all CMS Applications ***About You** **Skills & Experience required**: - At least 5 years Legal industry experience - either in a New/emerging Technology Training, Change/Adoption or Product Management role. - Significant experience of leading adoption for technology projects - Significant experience in drafting business communications - Experience of engaging with all levels of seniority within a professional services firm is a prerequisite - Demonstrable experience of engaging effectively to increase adoption is a pre-requisite **Personal Characteristics**: - Naturally Inquisitive and interested in industry trend/emerging technologies - Passionate about "making working life easier" for colleagues - Excellent interpersonal engagement and communication skills - Looks for innovative ways/tools/channels in which to build engagement - Able to deal with high levels of complexity and has a "can do", positive attitude - Able to cope with, and adapt to, fast paced change and the associated ambiguity this can result in from time to time - Focuses upon the needs and requirements of the customer rather than personal preferences - Establishes priorities, tasks and work schedules in advance and in writing - Clarifies the responsibilities of self and others, avoiding duplication of activity and wasted effort - Delivers courteous, prompt service. Always delivers what has been promised to the agreed deadline - Has the ability to be flexible and adaptable - Is autonomous and self-directed yet seeks management guidance where necessary - Is able to multitask without losing sight of execution priorities **Equal Opportunities** At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximisetheir potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website. LI-SO1