Business Admin Apprentice

1 day ago

Lancaster, United Kingdom Home Instead Full time

Company Description
Home Instead is the largest non-Medical Private Home Care Provider in the world. We are very proud of the High Quality of Care that we provide to private clients.

Based in our Lancaster office, you will be proud to represent us and be an ambassador for the excellent service we provide to our clients and you will also want to be part of an organisation that strives to be excellent in all manners of its Care delivery.

**Job Description**:
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.
- Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
- Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
- Coordinate holidays for the office team and CAREGivers.
- Responsible for coordinating the on-call rota and handover.
- Support the recruitment and pre-employment checks processes where appropriate.
- Coordinate CAREGiver retention activities such as newsletters, CAREGiver of the month etc.
- Accountable for invoicing and payroll administration including entering billing hours and expenses.
- Support projects and IT initiatives where appropriate.
- Control the office supplies and make sure it is in accordance with office needs.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Qualifications**:

- Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
- Excellent telephone manner and customer service skills
- Strong organisational skills with the ability to multitask.
- Self-motivated and able to work flexibly.
- Excellent written and verbal communication skills.
- Keen eye for detail and the ability to work accurately under pressure.
- Strong team player with the confidence to work alone.
- Grade 4 or above in Maths and English

Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

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