Assessor Scheduler

**Why Prism Healthcare?**

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

**Role Description**

Working autonomously and as part of a two-person team scheduling assessment visits within geographical region.

**Essential Duties including but not limited to**:

- Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity
- Daily management of your area of WIP - ensuring each job is followed up daily with notes added.
- Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job
- Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager
- Highlighting any issues to the assessor manager to minimize downtime and maximize performance
- Accurate and consistent updating of system database

**Education and Experience**
- Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English
- Previous experience in a scheduling role
- Good geographical knowledge

**Personal Characteristics**
- Accurate data entry skills with keen eye to detail
- Ability to quickly reprioritise and follow customer SLA requirements
- Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history
- Excellent communication skills both written and verbal
- Methodical approach to workload and ability to follow instructions
- Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists
- Team player who can work autonomously
- Exceptional customer service and interpersonal skills
- Problem solving skills with the ability to introduce preventative actions
- Proactive, results orientated and driven
- Competent in Microsoft Office Applications. (Specifically, EXCEL)
- Flexible approach to work and working hours

**Company Benefits**
- Competitive salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- Medicash health plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location