Adviser Support Assistant

**The opportunity**:
To provide a comprehensive onboarding service to new 2plan Financial Advisers.

This includes orienting and training advisers on 2plan's systems and processes to achieve Competent Adviser Status (CAS). The role involves coaching advisers through the assessment of client factfinds and supporting documentation to ensure compliance with regulatory and internal business standards. It also includes delivering feedback and guidance across all product lines (Investment, Pension, Protection, Mortgages, and General Insurance), and educating advisers on procedures and systems based on their needs.

Additionally, the role requires collaboration with colleagues and departments to provide an all-inclusive service, ultimately assisting advisers in delivering compliant advice to their clients

**The benefits**:

- Salary - £35,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more

**Key Accountabilities**:

- Provide training on 2plan internal systems and processes to new advisers.
- Assess new business submissions in accordance with the 2plan business standards.
- Deliver appropriate and constructive feedback (both verbally and written) to individual advisers
- Proactively identify trends, feeding continuous improvement and driving positive engagement.
- To take responsibility for end-to-end processes of tasks undertaken, ensuring own knowledge of products and regulatory requirements is understood and complied with.
- To maintain technical product knowledge to support advisers, colleagues and achieve department objectives.
- Demonstrate a good understanding of all systems and processes as well as a basic understanding of other 2plan departments processes
- Deal with queries from advisers effectively and in a timely manner.
- Ability to work on multiple tasks and projects simultaneously with conflicting deadlines while managing time and expectations.

**What will you need to succeed?**:
**Qualifications/ Experience**:

- Experience within a financial services organisation working in a similar customer service / sales environment.
- Have already attained QCF Level 4 Diploma and Level 3 Mortgage qualification or working towards and further support will be provided.

**Knowledge**:

- Knowledge of FCA and regulatory requirements, such as (but not limited to) Consumer Duty, Data Protection, Anti Money Laundering.
- Use of external research tools, such as FE Analytics, Selectapension, Adviser Asset would be advantageous.

**Skills and Competencies**:

- Good financial planning and technical knowledge
- Strong organisation skills
- Good understanding of risk
- Ability to work on multiple tasks and projects
- Willing and able to develop wide skills and knowledge
- Good communication skills
- Desire to learn and develop
- Attention to detail
- Sound judgement
- Good problem solving
- Clear written skills
- Ability to remain calm under pressure
- Training and coaching skills

**Why us?**:
We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities - just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.