Fraud and Scams Customer Service Advisor

6 days ago

Northampton, United Kingdom Barclays Full time

**Fraud and Scams Customer Service Advisor**
**Northampton**
**Salary - £30,000 per annum**
**Rotating Shifts - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Fraud and Scams Customer Service Advisor, you will be our first line of defence against fraud and scam losses with 50-100% of our time being telephony based, driving prevention and supporting customers who have been a victim of financial harm and assessing vulnerability, always making a positive impact. Fraud Operations is a fast-paced environment where no two days are the same. We are looking for passionate, inquisitive, and determined individuals to help fight fraud and protect our customers from financial harm.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working on your own initiative, investigating suspicious activity to reduce fraud losses'¯
- Supporting customers who have been a potential victim of a fraud / scam showing empathetic skills
- Analysing and interpreting information from various sources
- Solving problems and dealing with contentious issues whilst maintaining excellent customer service at all times
- Dealing with and resolving all general fraud customer queries
- Being required to make outbound calls to customers to confirm activity on a potential fraud/scam prevention case

**What we’re looking for**:

- Be customer centric with experience of operating in either a telephony or face to face customer service role and awareness of complaints management and resolution
- Receptiveness and resilience to change while being adaptable to move to different roles/tasks when required to assist our customers
- Awareness of the increasing regulatory requirement to enable us to support our vulnerable customers
- Excellent verbal communication and social skills with experience of building trusted relationships showing empathy, building rapport and and having a passion to help

**Skills that will help you in the role**:

- Pro-active problem solving and decision-making abilities with a focus on delivering high quality outcomes
- A collaborative approach to handling issues'¯
- Performance driven with the ability to use your own initiative in seeking resolution
- Fraud/Scams experience and banking knowledge preferable

**Where will you be working?**
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

LI-Hybrid

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