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Resident Liaison Officer

2 weeks ago

Romford, United Kingdom London Borough of Havering Full time

**Job Description
Grade 6- £39276-£42771pa - 12 Month Fixed Term Contract/Secondment Opportunity.**

**Why Apply?**

The London Borough of Havering owns and manages over 11,000 homes with a significant development and regeneration programme which will deliver essential affordable homes across the borough.

We have introduced a new Housing Asset Management Strategy and have significant programmes of work to deliver including Building Safety, Decent Homes and Compliance works. We have committed to net Zero Carbon by 2040 and are developing strategies and programmes to deliver this essential goal.

We are continually looking to transform how we deliver housing services to our customers, putting them at the heart of everything we do.

To help us deliver an exceptional service, we are looking for a Resident Liaison Officer to join the Housing Property Services, Major Works and Direct Delivery team.

**Key Responsibilities**:
Our Resident Liaison Officers are the first point of contact for queries regarding planned works to our properties. You will be responsible for effectively communicating with a range of stakeholders in relation to all planned works, which will involve consultation, providing support and advise to residents and leaseholders, as well as visiting construction sites, public venues and residents’ own homes.

You will need excellent customer service, negotiation and partnership skills to aid in the delivery of a number of important maintenance and upgrade works.

You will attend and provide administrative support for meetings and consultation events, which may require some evening and weekend working. You will assist in producing communication and literature for tenants as well as monitoring tenant satisfaction.

You will assist the Senior Resident Liaison Officer in producing the Stakeholder Engagement Strategy for all planned works, communicating with residents, leaseholders, Project Managers, Contractors, Lead Members and Councillors

You will work in collaboration with a range of different services including the Repairs Team, Asset Management, Compliance as well as a range of internal teams including our Communications & Media teams, Complaints and Housing Services.

**What we are looking for**:

- An effective communicator with a professional and customer-orientated approach, an individual with experience in a customer service, housing or related service delivery area.
- Administrative/clerical and IT experience, you will need to be confident using social media and remote communication, such as Microsoft Teams.
- Flexible and open to change, prioritising your workload to meet deadlines/objectives, and the ability to work collaboratively with colleagues and others.
- A team player - experience working both independently and as part of a team.
- You must have a good general level of education (to GCSE standard) and a full driving licence with access to a vehicle for work.
- This is a field working post with travel required.

**Additional Information**

**Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.**

**We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.**
- About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.- Find out _why you should work for Havering Council _._