Customer Service Advisor

5 days ago


Manchester, United Kingdom Wex Europe Services Ltd Full time

CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £21k & GREAT BENEFITS

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. With an attractive starting salary of £21k per annum, annual bonus and great hybrid working with a minimum of 1 day per week in our modern central Manchester office.

WHATS ON OFFER?
- Competitive salary of £21,000 per year
- Permanent contract
- Monday to Friday 37.5 hours / No Evenings or Weekends
- Fantastic work-life balance
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee Fuel Card (after 6 months)
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided

KNOWLEDGE & SKILLS REQUIRED:

- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems

WHAT'S NEXT?

If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.



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