Medical Receptionist

4 days ago

StocktonOnTees, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

Receptionist Receiving patients consulting with members of Practice team. Handling completed repeat prescriptions to patients and checking names and addresses. Being able to cover all reception positions as necessary. Receiving specimens from patients, ensuring they are labelled correctly, and sending them to the appropriate nurse / external laboratory.

Receiving the post and alerting the appropriate personnel that it has arrived to be opened. Appointments Processing appointment requests for on the day and future appointments from patients, both by telephone and in person. Dealing with home visit requests. Computer Entering data onto computers, including medical records.

Processing patients' changes of address. Processing repeat prescription requests in accordance with Practice guidelines. Seeking authorisation of repeat prescription items when necessary. Telephone Maintaining working knowledge of telephone system during and after hours.

Receiving calls from patients and external agencies and dealing with any queries. Giving pathology results over the phone to patients following the Practice protocols and the directions of the Doctor. Making calls to patients and external agencies. Booking interpretation services via telephone.

Other Tasks Ensuring building security, including maintaining thorough knowledge of doors, windows, and alarms. Making coffee for doctors / members of staff. Completing any other tasks allocated by managers. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

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