IT Program Administrator

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team - 47,000 strong - driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

**Job Description**:
AECOM seeks an IT Service Delivery Specialist / IT Program Administrator to join our Corporate IT team. The IT Program Administrator will manage data to-day operations of the PC as a Service Program in Europe, Middle Easte and Africa.

**Responsibilities**:
+ Work closely with AECOM’s PC as a Service provider to ensure a high level of service is being provided.

+ Manage the day-to-day administration of the PC as a Service program:
+ Onboarding hardware management (Reporting, Tracking, Escalations)

+ Offboarding hardware management (Reporting, Tracking, Escalations)

+ PCaaS hardware management (Reporting, Tracking, Escalations)

+ Stock / Order Tracking / Monitoring

+ Daily data updates for Starters, Leavers, and Refresh

+ Dell PC as a Service Performance Monitoring

+ Location Data Monitoring

+ Hardware Stock Management / Forecasting

+ Documenting and communicating processes, procedures, and standards.

+ Drive standardized processes across the region.

+ Working with disposal vendors and the AECOM IT Asset management team

**Qualifications**:
Minimum Requirements

+ Experience with producing data & reports

+ Exceptional customer-facing skills

+ Strong organizational skills

+ Ability to manage multiple conflicting priorities and deadlines

Preferred Qualifications

+ Experience working in a Service Delivery/Customer Facing Team

+ Strong written and verbal communication skills

+ Basic understanding of IT

Additional Information

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together - your growth and success are ours too.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started.

**ReqID**: J10092991

**Business Line**: Geography OH

**Business Group**: DCS

**Strategic Business Unit**: International Support

**Career Area**: Information Technology

**Work Location Model**: Remote