Uksc Operations Coordinator

**Details**:
**Reference number**:

- 388059

**Salary**:

- £34,233
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Higher Executive Officer

**Contract type**:

- Permanent

**Business area**:

- MCA - UK Customer Maritime Services

**Type of role**:

- Administration / Corporate Support
Analytical
Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Southampton

About the job

**Job summary**:
Are you someone with event management experience?

Do you have data analysis skills within Excel?

Could you research, analyse and display primary and secondary data?
- If so, we are looking for a UK Shipping Concierge (UKSC) Operations Coordinator to join us at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you_

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
- Safer lives. Safer Ships. Cleaner Seas._

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

We are committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams.

We want everyone to feel valued and supported to achieve their potential at MCA.

This culture of inclusion is underpinned by our staff networks groups covering, Women’s, LGBTQI+, Race, Carers, Mental Wellbeing and volunteer Respect Ambassadors.

**Job description**:
This position will play a vital role in supporting all functions of the UK Shipping Concierge. As the concierge grows in prominence so does the number of companies it is supporting, enquiries it is handling, events it is attending and more.

The UK Operations Coordinator will provide support and delivery across all workstreams including strategic account relationship management, market analysis, the delivery of marketing and communications, event planning, reporting and KPI monitoring. In addition, the role will provide stakeholder support to the Directorates Regulatory Innovation team.

The UK Shipping Concierge was created to support the growth of the UK maritime economy. It does this by serving as an entry point and ongoing interface for international maritime businesses who wish to work with or in the UK, by promoting the UK maritime offer, and by improving that offer where there is a need and opportunity to do so.

The UK Shipping Concierge assists shipping and associated sub-sectors by providing a one-stop shop for businesses wishing to interact with various Government departments, actively promotes the benefits of doing business in the UK and builds market intelligence to help shape policy and strategy.

The UK Shipping Concierge:

- Creates a link between the maritime industry and government.
- Provide strategic account relationships between government experts, ship owners, operators, managers and maritime sub sector leaders.
- Promote the UK Maritime Offer from a government perspective and highlight the benefits of trading in the UK.
- Provide the UK maritime sector a government centre of expertise, monitoring international competition and recommending adjustments to the UK’s offer.
- Discover what barriers business may face when considering the UK and work to influence policy leads, as appropriate, to build better policy, which stimulates growth and maritime investment.
- Help propel UK maritime prosperity to create jobs and increase economic growth.

**Your responsibilities include but are not limited to**:

- Work closely with the Operations Manager and marketing and communications leaders across government to organise and deliver strategically positioned functions, events, and conferences to promote the UK Shipping Concierge service and the UK maritime offer globally.
- Work in collaboration with Operations Manager and MCA Communications team in implementing social media campaigns that promote the UK maritime offer and drive engagement in accordance with the Communications Strategy.
- Contribute to the sourcing and procurement of reliable maritime data and lead with the analysis and modelling of data that supports the development of market insight.
- Map existing customers and industry multipliers and design a programme for stakeholder engagement.
- Support strategic stakeholder engagement and events for the Directorates Regulatory Innovation team as agreed in conjunction with Operations Manager.

**For further information about the role and responsibilities, please see the attached role profile.**

**Person specification**:
**About You**

They must have experience of researching, analysing and displa