Customer Service Advisor

6 days ago

Bradford, United Kingdom Delifresh Ltd Full time

**About us**

Supplying everything a chef could need to create culinary magic, we deliver to the hospitality and events industry, sporting stadiums, and schools. We have enjoyed year-on-year growth over the last 20 years with ambitious growth plans over the next 5 years.

We started with a small market unit 20 years ago and now have 3 purpose-built distribution sites and 2 transhipment hubs in Leamington Spa and Slough.

We are seeking a Customer Service Advisor to join our customer service team. This will be on a temporary basis to cover maternity leave for up to 6 months.

**Key responsibilities**
- Handle inbound calls relating to customer queries and issues: Delight our customers by finding a resolution that suits them - care, ownership, and attention are what matters
- Ensure that investigated and resolved issues are recorded via the relevant systems consistently throughout the shift
- Complete outbound calls relating to shortages or delays to runs ensuring the customer is regularly updated
- Own management of the standing order process
- Make recommendations for alternatives or special offers based on purchase history
- Deliver on KPIs whilst giving an excellent 'customer experience'
- Embody our culture and values
- Update and review the CRM log for every query to ensure that all information is accurately updated in a timely manner including raising collections for any returns.
- Complete and update the Waste report daily
- Complete any other required daily reports he end of the shift

**About you**
- Knowledge of Word/Excel/Outlook
- Knowledge of customer service processes
- Previous experience working in the Customer service department
- Previous administrative work in a high demand inbound call receiving setting
- Knowledge of quality expectations and requirements for effective investigation and resolution

**Why chose us?**

Benefits - We’ve designed our benefits to cover everything from big moments to little bits of help. As well as the essentials like holidays and pension, we’ve got our own Deli Life to help your income go further, whether that’s discounts on your weekly shop, household bills to gifting, entertainment, and holidays.

**The benefits you can enjoy are**:

- 33 days holiday including bank holidays
- Health Cash Plan
- Enhanced Maternity & Paternity leave
- Employee Assistance Programme
- Employee discount
- 1000’s Retail discount
- Profit share

**Hours**: 40 hours per week operating hours between 6am - 4pm, Monday to Friday with alternative Saturdays.

**Maternity cover, fixed term, up to 6 months**

**Salary**: £25,833.60, £12.42 per hour

**If you fit the bill and want to be part of our future growth, we would love to hear from you

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