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Apprentice Customer Service Representative

2 weeks ago

Macclesfield, United Kingdom Gas Care UK (NW) Ltd. Full time

**About Us**: GasCare (NW) UK Ltd. is a dynamic and rapidly growing domestic gas company, proudly serving clients across the North West and beyond. We take pride in our commitment to delivering top-notch service, ensuring the safety and satisfaction of our valued customers. As we expand our operations, we are looking for a reliable and skilled Customer Service Advisor to join our team.

As an Apprentice Customer Service Advisor, you will play a crucial role in ensuring our customers receive the best possible service by managing inbound and outbound calls. This is a fantastic opportunity for someone looking to start their career in a supportive environment, with on the job training and mentoring provided.

**Key Responsibilities**:

- Handle a high volume of inbound and outbound calls (no cold calls) promptly and professionally.
- Schedule and coordinate annual servicing and repairs efficiently.
- Provide exceptional customer service, ensuring client satisfaction and building strong relationships.
- Maintain accurate and up-to-date records of customer interactions and service appointments.
- Collaborate with our field technicians and office team to streamline processes and meet customer needs effectively.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Reliable and punctual with a strong work ethic.

**Working Hours**:

- Monday to Friday, 9:00 AM to 5:00 PM.
- No weekends

**Benefits**:

- Friendly and supportive team environment.
- On-the-job training and development.
- Company-sponsored events and activities.
- Employee discounts.

If you are a dedicated individual with great communication skills and a passion for providing outstanding customer service, we encourage you to apply. Join our team at GasCare and be a part of our exciting journey as we continue to grow and serve our valued customers across the North West and beyond.

**Job Types**: Full-time, Apprenticeship

Pay: Apprentice Wage (in line with government guidelines)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

**Job Type**: Apprenticeship

Pay: £7.55 per hour

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person