Customer Service
2 weeks ago
Customer Services Assistant
PoM is a forward thinking and creative Jewellery/Accessories design studio based in Trowbridge, Wiltshire.
We are looking for a new team member to join our customer service department, understand our systems and grow within the company.
This role would suit a graduate or someone with some office admin experience looking to establish themselves within a dynamic business environment in the **Women's Accessories/ fashion/jewellery industry.**
The successful applicant will begin their role in our busy customer services department, this being the best place to begin understanding the company as a whole.
This role will involve:
Acting as a main contact for customer and agent enquiries, dealing with customers and compiling and maintaining appropriate records.
The fulfillment and processing of customer orders and to be jointly responsible for the proper storage of all documents created during this process.
To be involved in any duties that may include the handling of stock items and the subsequent processing of any relevant information, including the processing and fulfillment of: orders, invoices, back-orders, returns and credit notes and quality control checking.
Booking-in new stock which will include some heavy lifting
To be jointly responsible for the safekeeping and orderly presentation of all goods in stock, goods inward, and goods awaiting dispatch.
Trade Shows: to assist in preparing for trade shows and to possibly attend trade shows in London, Birmingham and other venues as required from time to time, (which involves occasional weekend work and staying away from home) to promote new designs to trade customers.
We are looking for someone with **all**of the the following characteristics:
- Trustworthy
- Good memory
- Reliable
- Self motivated
- Quick learner
- Good interpersonal Skills
- Good telephone manner
- Don’t mind working under pressure
- Genuine interest in Women's Fashion/Jewellery/Accessories
- 100% effort
- Good sickness record
Pay: £22,880.00-£23,821.00 per year
Additional pay:
- Loyalty bonus
- Yearly bonus
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 05/05/2025
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