Linkperson, Guest Services

Gleneagles Hotel, PH3 1NF, Auchterarder

**COME AND JOIN US...**
- We are currently seeking a dynamic, attentive and professional
**Linkperson - Guest Services**
**,** who will bring strong experience in order to deliver 5 star service to our guests.
- As well as a competitive salary of £20,077.20 / annual salary, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**
- One of the world’s most iconic 5-star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- You’ll take huge pride in ensuring every guest is welcomed warmly; based externally, mainly at our Front Door
- You’ll have responsibility of ensuring safe loading and unloading of all our guest luggage from their vehicles
- Offering and supporting with valet parking of guests’ cars to the main hotel carpark.
- Engaging with building full knowledge of estate offerings and facilities; demonstrating a complete understanding of the hotel’s policies, procedures and service standards
- Showing empathy and respect for all of your team members, ensuring an effective and efficient handover of outstanding business to the next team
- You’ll maintain great organisation of the hotel’s main drive; ensuring vehicles are parked safely and securely.
- You’ll be an early bird some days and a night owl others, working flexibly during the week and weekends
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- Ideally, you’re currently established or have had experience in a similar role
- You have a clean driving license, essential for this role.
- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- You intuitively read people, anticipating, and fulfilling the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature.
- You greet each guest warmly by name, taking time to really listen and understand their individual needs, always exceeding their expectations
- Actively promoting the resort, you’ll constantly look for opportunities to always enhance the guest experience.
- Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; reliable and seeks to consistently complete any task to the highest of standards and efficiently
- You maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- **Time to let your hair down**:

- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
- **
Treats in your pocket**:

- Personal membership to Perkbox, an employee perk platform offering a huge var