Customer Service Administrator

13 hours ago

West Molesey, United Kingdom Barclay Meade Full time

**Responsibilities include but not limited to**:

- Spares account management
- Customer relationship management
- Keeping accurate records on CRM system
- Preparation of Spares quotations
- Entering data and processing transactions onto the companies ERP system.

**Additional responsibilities as needed**:

- Return material authorisation (RMA) processing.
- Service and calibration requests.
- Service quotation preparation.
- Entering, updating and maintaining support tickets.
- Helping to close out actions within support tickets by coordinating and progressing responses from other departments, colleagues and suppliers to customer requirements to satisfy support tickets.
- Supporting mínimal paper / maximum digital office environment with scanning and file maintenance of documents.
- Entering, updating and maintaining Sales Orders.
- Processing Spares Orders
- Keeping customers regularly informed on order and service progress and status.
- Liaising with Logistics Manager to get items dispatched

**Qualifications**
- Educated to A level standard, ideally having studied a Business-related qualification
- Excellent knowledge of Microsoft Office, including Excel, Word and PowerPoint with aptitude to learn new software and systems

**Experience**
- Customer service experience
- Previous administrative experience essential
- Ability to operate/follow business processes

**Personal skills**
- Highly motivated and self-driven
- Excellent organizational skills and attention to detail including ability to prioritize and multitask
- Excellent interpersonal skills with ability to work with a wide range of people
- Timely and consistent responsiveness
- Motivated and self-driven with a _can-do_attitude and a willingness to learn.
- A true sense of ownership and passionate about results
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and discretion
- High level of commercial awareness
- Good time-keeping and perfect attendance in the office

**Package**:
Along with a competitive salary, they offer a quality pension Scheme, life assurance and 25 days annual leave plus public holidays.

**Hours**:
37.5 hours Monday - Friday. This is an office-based role.

**Security Clearance**:

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